Few things delight renters more than arriving to find a free upgrade waiting. It is a recurring highlight in five-star reviews. So when do upgrades happen, and can you nudge your luck?
Why companies offer upgrades
Upgrades usually come down to fleet logistics: your booked model is out, but a higher category is available. Rather than make you wait, a good operator gives you the better car at no extra cost — and earns goodwill in return.
When you are most likely to get one
- High-demand periods when your exact model is fully booked.
- Longer rentals (weekly/monthly) where flexibility is easier.
- Repeat customers with a good return history.
- Early, clear bookings that give the team room to plan.
How to improve your chances
- Book early and confirm details on WhatsApp.
- Be flexible on the exact model (specify a category, not one car).
- Return cars clean and on time — reputation matters.
- Mention the occasion (family trip, business) — it helps the team match a suitable car.
Upgrades are a bonus, not a promise
No honest operator can guarantee a free upgrade — but transparent pricing means you never overpay even when you do get one. That is the same principle behind our no-hidden-fees approach.
Planning a family holiday? See the best cars to rent for families, then check availability.